Service – Support
HELP DESK SERVICES
The QUALITY Help Desk is the initial point of contact when you have an issue or question.. QUALITY’s Help Desk is available during business hours (7:00 a.m. – 5:00 p.m.) to log issues and support your team.
You can contact QUALITY Help Desk in a number of ways:
Telephone: 1-800-258-9657
COPY/PRINT: ServiceCalls@qualitydot.com
IT/NETWORKING: ITsupport@qualitydot.com
BEFORE CONTACTING THE HELP DESK
When contacting our Help Desk, the following information having the following information helps expedite the process:
COPY/PRINT:
- Quality Identification Tag (2 Letters, 3 Numbers Found on Small Silver ID Tag on MFD)
- Your Name, Location & Contact Information
- A Description of the Problem and its Severity
- Any Error Messages
IT/NETWORKING:
- Your name and location
- Where and how to contact you in case of a problem
- A description of the problem and its severity
- Any error messages and what was processing at the time the problem occurred
- The applications and versions you are working with
- Any changes made recently
- In case of a request or question, a description of request or question and relevant details