Quality DOT Events

Service – Support

HELP DESK SERVICES

The Quality Eicholtz Help Desk is the initial point of contact when you have an issue or question.. Quality Eicholtz’s Help Desk is available during business hours (7:00 a.m. – 5:00 p.m.) to log issues and support your team.
You can contact Quality Eicholtz Help Desk in a number of ways:

Telephone: 1-800-258-9657
COPY/PRINT: ServiceCalls@qualitydot.com
IT/NETWORKING: ITsupport@qualitydot.com

 

BEFORE CONTACTING THE HELP DESK
When contacting our Help Desk, the following information having the following information helps expedite the process:

COPY/PRINT:

  • Quality Identification Tag (2 Letters, 3 Numbers Found on Small Silver ID Tag on MFD)
  • Your Name, Location & Contact Information
  • A Description of the Problem and its Severity
  • Any Error Messages

IT/NETWORKING:

  • Your name and location
  • Where and how to contact you in case of a problem
  • A description of the problem and its severity
  • Any error messages and what was processing at the time the problem occurred
  • The applications and versions you are working with
  • Any changes made recently
  • In case of a request or question, a description of request or question and relevant details